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Now this is an article I can relate to! Not only is it worth reading because it's about other humans, but also because it's an example of bureaucratic injustice. The Statesman's article Texas food stamp applications delayed should be called State's inability to retain new employees cause families to starve to death!
There are 3.7 million Texans on public assistance (Medicaid, food stamps, etc.). The process goes something like this: a need is identified, resources located, appointment made, paperwork filled out, meeting with caseworker, information turned in, verification process, case number assigned, data entry, benefits approved or denied. The best one can hope for when they find themselves in this situation is seamless execution. But what if there are not enough employees to process the applications? Such is the case in Texas, where 676 out of 800 new workers hired since September 2007, have left. The consequence of this is twofold. First, families have to get emergency food from places like SafePlace, Texas Food Bank and churches. Second, available funds to feed deserving hungry families are sitting in the bank! We are paying twice, once with our tax money to fund social services like the food stamp program, and again when we participate in can food drives through the mailman, local scouts and clubs, or donate money to our churches.
The issue addressed in the Statesman glazes over the agencies attrition issue and goes in depth about the ups and downs of the new computer system, TIERS. The state's solution to retain workers? Give 6,000 employees raises and promotions. Ummm, wait a minute. How about incremental raises throughout the year, or wages based on the number of applications processed?
Thankfully, the federal government has standards in place to hold states accountable for timeliness. 95 percent of applications must be processed in 30 days. Right now the data shows that less than half - 48 percent- of Texas applications are being completed within that time requirement.
The Department of Health and Human Services Executive Commissioner, Albert Hawkins, states that benefits are retroactive to the date the person applied. Great. To which Senator Judith Zaffirini, D-Laredo, replied: "How do you go back and feed a hungry child last month."
While I was enlightened by learning about the old and new computer systems and their efficiency or inefficiency to facilitate benefits for low-income families, this article was found under Public Services, not in the Technology section of the Statesman. I look forward to hearing more on this topic and the progress of public assistance programs to administer help to those in need.